Yes, you will receive the exact rug shown in the photograph. Every hand-knotted piece in our collection is entirely unique and one-of-a-kind. Please note that because these are luxury handmade items, subtle variations in shading, organic wool texture, and fringe detail are natural characteristics. Additionally, colors may appear slightly warmer or cooler depending on the lighting in your home.
INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Will I receive the same product that I see in the picture?
Where can I view my sales receipt?
A digital copy of your sales receipt is automatically emailed to you at the address provided immediately after your payment is processed. If you created a customer profile on our website, you can also view and download all your historical purchase records and invoices directly from your account dashboard.
How can I return an item?
We offer a transparent 14-day return window for all standard inventory items. To initiate a return, simply contact our care team at customer@noorandsons.com or call us at (510) 559-8987. Please note that items must be unused, free from pet hair or stains, and wrapped securely in protective shipping plastic. Custom-cut runners and clearance items are final sale.
Will you restock items indicated as “out of stock?”
Because our authentic Persian, tribal, and antique rugs are individually hand-woven masterpieces, an exact item cannot be restocked once it sells. However, our team continuously sources premium textiles from master weavers globally. If a specific style or color palette catches your eye, let us know at customer@noorandsons.com, and we will happily source a closely matching piece for your space.
Where can I ship my order?
We offer fully insured, secure shipping to residential and commercial addresses across the entire United States, as well as dependable international shipping options. All delicate items are carefully rolled, wrapped in heavy-duty protective packaging, and tracked straight to your door to guarantee safe transit.
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