At Noor and Sons, we value your trust and are fully committed to protecting your personal privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, complete a purchase, or interact with our customer service team.
By accessing or using our services, you consent to the data practices described below.
1. Information We Collect
To provide you with our premium handmade rugs, custom runners, and related services, we collect several types of data:
- Personal Identifiers: Name, billing address, shipping address, email address, and phone number.
- Payment Information: Payment details collected securely via our encrypted, third-party payment gateways (we do not store raw credit card numbers on our servers).
- Commercial Information: Details regarding your purchase history, rug measurements, or specific items saved to your wishlist.
- Internet & Device Data: IP addresses, browser configuration details, and analytical information regarding how you navigate our website, collected automatically through standard cookies.
2. How We Use Your Information
We utilize the collected data strictly for professional and commercial operational purposes:
- Fulfilling, tracking, and shipping your custom or inventory order.
- Processing financial transactions securely and preventing fraudulent activity.
- Communicating order updates, responding to queries, or providing professional rug care consultations.
- Enhancing our website design, performance, and user interface.
3. Sharing & Disclosing Your Data
Noor and Sons does not sell, rent, or trade your personal information to third parties for commercial profit. We only disclose information to trusted service providers who help us run our business:
- Logistics Partners: Freight and delivery companies (e.g., FedEx, UPS, custom white-glove delivery) to fulfill your shipment.
- Payment Gateways: Secure processors to manage safe, encrypted financial transactions.
- Technology & Infrastructure Providers: Specialized software and database platforms that securely host our website data.
4. Cookies & Tracking Tools
Our website utilizes standard technical cookies to keep track of items placed in your shopping cart and analyze anonymous site traffic via analytical tools. You have full control over your web browser’s cookie configurations and can block or disable tracking tools at any time, though this might restrict your ability to complete transactions smoothly.
5. Your California Privacy Rights (CCPA / CPRA)
Because Noor and Sons is located in the State of California, our residents have specific individual data rights:
- Right to Know: You can request details regarding what specific data categories we have collected about you over the past 12 months.
- Right to Delete: You can request the permanent erasure of the personal data we hold about you, subject to specific regulatory limitations (such as maintaining active transactional records for tax compliance).
- Right to Equal Service: Exercising your personal privacy rights will never result in discrimination, altered pricing, or reduced service quality.
6. Data Security & Storage Timelines
We implement rigid industry-standard safety practices to maintain the complete security of your personal data. We hold your personal information only for as long as necessary to complete your transactions, comply with accounting and legal guidelines, or handle customer service requests.
7. Policy Updates
We reserve the right to review and update this Privacy Policy to align with technical modifications or revised legal mandates. Whenever updates occur, we will modify the “Last Updated” date displayed at the top of this page.
Contacting Our Team
If you have any queries, concerns, or requests regarding this Privacy Policy or how your personal information is managed, please contact our administrative gallery:
- Noor and Sons
- Address: 898 Solana Ave, California, 94707
- Phone: (510) 559-8987
- Email: customer@noorandsons.com