Refund & Return Policy
Thank you for choosing Noor and Sons. We want you to be completely satisfied with your luxury purchase. Because high-end rugs are a significant investment for your home, we offer a transparent return process.
Return Window
We offer a 14-day return policy. You have 14 days from the date you receive your rug or runner to request a return.
Eligibility Criteria
To be eligible for a return, your item must meet the following conditions:
- It must be in the exact same condition that you received it—unworn, unused, unwashed, and undamaged.
- It must be free of any pet hair, odors, or stains incurred after delivery.
- It must be wrapped securely in its original packaging or equivalent heavy-duty protective shipping plastic.
Non-Returnable Items
- Custom Orders: Any custom-made, bespoke, or custom-cut rugs and runners cannot be returned or refunded unless they arrive damaged or defective.
- Clearance Items: Items purchased from our “Bargain Bin” or designated clearance sales are final sale.
Return Process
- Contact our customer care team at customer@noorandsons.com or call (510) 559-8987 to initiate a return.
- Once approved, we will provide you with the return shipping address instructions.
- Unless the item arrived damaged, the buyer is responsible for return shipping costs and ensuring the package is fully insured during transit.
Refunds
Once we receive and inspect your returned rug, we will send you an email notification. If approved, your refund will be processed automatically to your original method of payment within 5–7 business days.
Contact Information
For any questions regarding our Terms or Policies, please reach out to us at our corporate gallery:
- Noor and Sons
- Address: 1898 Solana Ave, California, 94707
- Phone: (510) 559-8987
- Email: customer@noorandsons.com
- Opening Hours: 10am-06pm everyday